Equality Advisory and Support Service

Since October 2012, The Equality Advisory and Support Service (EASS) has advised and assisted individuals on issues relating to equality and human rights, across England, Scotland and Wales. We can also accept referrals from organisations which, due to capacity or funding issues, are unable to provide ‘in depth help and support’ to local users of their services.

We are able to support an individual to resolve their issue using alternative informal dispute resolution, as opposed to issuing a claim in the county court or the employment tribunal; needless to say, we recognise situations where issuing a claim may well be the only option and after informal approaches have been attempted, EASS can help an individual find legal assistance. We are not able to offer legal assistance ourselves.

Discrimination issues involving service providers, public authorities, schools, universities and colleges, structured support is offered to help reach an informal resolution. This can include writing to a service or education provider on an individual’s behalf once they have attempted to complain in the first instance. With issues of discrimination at work, EASS works alongside advice from ACAS offering clarity to individuals Equality Act rights, and suggesting effective action plans at the initial stages of a complaint.

On the EASS website there is a wealth of resources which include template letters to assist in making a complaint. Resources available via http://www.equalityadvisoryservice.com/app/answers/list

Contact EASS on telephone number: 0808 800 0082 or via text-phone on: 0808 800 0084. Emails via the website http://www.equalityadvisoryservice.com/app/ask

For BSL users a web portal is available via: http://www.equalityadvisoryservice.com/app/home

EASS can also be followed on twitter @EASSHelpline and also on Facebook www.facebook.com/equalityadvisorysupport

The service is free to use and calls to the helpline are free from landlines and most mobile phone providers.