National Homelessness Advice Service

NHAS provide free advice, training, consultancy and resources designed to help advice agencies with housing advice.


Do you give housing and homelessness advice?


There is a fast track application to NHAS membership for eligible ASA members who hold the AQS


The NHAS provides FREE second-tier services to voluntary agencies


The National Homelessness Advice Service aims to prevent homelessness and improve housing by giving expert advice, training, and support to those working at the front line. We work with local councils, voluntary advice agencies, and Citizens Advice Bureaux throughout England. Our free membership includes:



A free telephone consultancy service for housing advisers to call with any query relating to homelessness or housing.


Housing Debt casework

Second-tier support and a referral service where required for mortgage debt cases, welfare benefit cases (where the welfare benefit issue impacts on housing affordability), and some rent arrears cases.



Free expert training on a range of housing and homelessness topics.


Information resources

Regular email bulletins and housing and homelessness law and policy updates


For more information please contact the Partnership Manager at:


Also delivered by NHAS a dedicated website for professionals working with young people

Improving  Outcomes

for Young People:



A new website for advisers

Improving Outcomes for Young People is a comprehensive online resource for all professionals working with young people, both housing specialists and non-housing specialists.


If you are giving advice or commissioning or delivering services, you can find out more by visiting:


Membership criteria are available – but if agencies are a member of AdviceUK, the fast track process means they submit their AdviceUK membership certificate in place of several docs; governing doc, professional indemnity insurance certificate, confidentiality policy, equal opportunities policy, complaints procedure.

Audit documents will still be needed as not all Advice UK members deliver advice services.

NHAS Criteria Checklist Dec 2013 (2)

NHAS Application pack – Membership Eligibility Criteria October 2013

NHAS Application Form 2013

NHAS Jan 2015