Client care

Here are some case studies focussing on client care.

Meet and greet at the Hub – St Albans

Right Advice First Time, led by SE Staffs CAB have produced a video using one client’s story as a demonstration of how their project has improved things for clients

Arun and Chichester’s ASTF project has been great for clients – read three case studies here: Three case studies – client care and the ASTF project

Research from Westminster’s ASTF partnership and Portsmouth Advice Services Partnership on the client experience


ASTF partnerships and clients

In early 2016, the Learning and Support team ran a series of workshops to elicit the difference that ASTF partnerships had made to the experience of seeking advice for clients.

A report from the workshops is available here: Client Journey Workshops